We encourage you to take all the steps listed here to resolve your issue.

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Categories outside of CCTS scope:

  • Pricing of products of services
  • Content or an application downloaded from the Internet
  • Equipment, features, warranties
  • Telemarketing
  • Privacy concerns
  • Services still regulated by the CRTC